Sales, Return and Refund Policy
Sales, Return and Refund Policy
Last updated: 13 August 2026
1. In-store purchases and store pickup
All items sold at Diorella.me boutiques are vintage and pre-owned. Customers must inspect the item and confirm its condition carefully at the time of purchase or pickup.
Once payment or pickup is completed, all sales are final. No returns or exchanges will be accepted, except where required by applicable law.
2. Online delivery orders — 7-day free returns for members only
The 7-day free return service applies only to registered Diorella.me members whose online order was placed while signed in and delivered by courier.
Guest checkout orders and all store-pickup orders are not eligible for return or exchange.
Eligible members may request a return for any reason within 7 calendar days after delivery. Diorella.me will bear the standard return shipping cost. Please contact us before sending the item for return instructions.
3. Return conditions
- The item must be unused, unaltered and in the same condition as received.
- All original packaging, tags, dust bags, accessories and proof of purchase must be included.
- Items that have been used, altered, damaged after receipt, or returned incomplete may be rejected.
4. Incorrect or materially misdescribed items
If an item is incorrect or materially inconsistent with its online description, please contact us within 7 calendar days. Diorella.me will arrange the return and cover the return shipping cost.
Natural age-related wear, patina and minor colour or texture differences shown or disclosed in the listing are characteristics of vintage items and are not defects.
5. Refunds
After the returned item has been received and approved, the refund will be processed to the original payment method within approximately 14 working days.